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How does Heyroller Casino support responsible gambling?

Before you play at Heyroller Casino, only 18+ may hold an account, and deposit limits, loss limits, session reminders, reality checks and self-exclusion are already there.

Set a deposit limit

MGA LicensedRegulated by Malta Gaming Authority since 2008, license MGA/B2C/586/2008

Key facts

Set limits before play, not after a loss

At the point of signing up, most players ask who guards the account; these five lines answer it.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/586/2008

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Account tools

When play needs a ceiling you can see

By the time play costs more than you planned, these five settings are already in your account.

How much can go in?

Before you top up for an evening, decide the most you are willing to put in, and set the cap while your head is clear.

What can you lose?

Once a session starts going against you, a loss limit stops the chase by capping what you are prepared to lose that sitting.

Before it feels long

Halfway through a long session, a reminder tells you how long you have been playing, so you can stop on your own terms.

Self-exclusion

When a short pause stops feeling like enough, self-exclusion shuts your account for a period you name, so play is simply not an option.

Deep into a session

Every so often during play, a reality check asks you to confirm how long you have been at the table and how much has gone.

At your first limit

Where do you switch on a limit?

By the end of these four steps, the number is set and you know where to change it.

Profile menu first

Once you are logged in, open the profile menu from your name and look for the settings area before anything else.

Where are the limits?

At the settings screen, scroll to the responsible gambling tab, where every limit lives in one list.

Which limit fits you?

Now pick deposit limit, loss limit or session reminder, then choose the level that matches what you can spend without strain.

The saved figure

After you confirm, the new figure appears in your limits list; check it once and note where to tighten it later.

Free Support

Confidential Help, Free at Any Hour

Here is who answers in Australia, at what hours, and what each service does for you and your family.

National Gambling Helpline

Counselors answer this line at any hour of any day, by phone, chat or email, free of charge and without your name being passed on. It suits players and relatives alike, and it covers self-help tools plus a directory of services nearby. Ring when a session leaves you uneasy. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings run across the country for people who gamble and for the partners and parents around them, with no cost and no judgment in the room. You can simply sit and listen at first. Reach a meeting through the national service or your local listing. gaaustralia.org.au

National Debt Helpline

Trained financial counselors give free advice on gambling debt, from budgeting to dealing with creditors, and they speak with relatives as readily as with the player. Lines open Monday to Friday, during business hours. Bring your statements if you have them. ndh.org.au

Signs That Play Has Turned Into Something Else

A habit rarely announces itself; it usually arrives as a slightly longer session, a slightly bigger deposit. Noticing that drift early is the whole point, because a limit or a pause set at that moment costs you almost nothing, while one set later costs far more.

Nothing here is a test, just details from ordinary weeks.

Spending more than you planned, again
Chasing a loss with another deposit
Hiding sessions from someone close
Borrowing money to keep playing
Feeling flat when you cannot play
Playing past the point you meant to stop
Skipping things you used to enjoy

Help someone you care about

18+ from the first screen. A new player confirms being 18+ when the account opens, and photo ID with proof of address is checked before a first withdrawal. That two-step approach keeps the age rule visible at both ends of the journey.

When devices are shared. Where children share a device, gambling software blockers can be installed on that phone or computer before play is on the table. Installing takes minutes and quietly keeps gambling pages out of sight.

What do I say to them? Approaching a relative about their play works better in plain, blameless language, and the National Gambling Helpline takes calls from worried family members too. Speaking early spares everyone a harder conversation later.

Match the Break to What You Actually Need

Just Need a Few Days? A pause is the lightest tool and lives inside your casino account, closing play for a stretch of hours or days while your balance and history stay put. Start it from the control settings whenever a short rest is enough. It lifts by itself once the period ends.

Before It Costs More. Self-exclusion closes your access to the account for a long period and cannot be undone early, which is exactly why it works when willpower has already failed you. Choose it in the account settings and the lock begins straight away. Marketing from us stops too.

The National Register, BetStop. BetStop is the Australian national register, run by the Australian Government through ACMA. A registration lasts at least 3 months and can run to a lifetime, and it cannot be shortened; ending it early needs at least 3 months and a statutory declaration that you have seen a counselor or GP. Apply online in about five minutes and nominate a support person if you wish. betstop.gov.au

Limits and pausing, explained

Clarity on limits and stepping away

Worth a look the evening you want a cap fixed or a break locked in properly.

How do I close my account permanently at Heyroller Casino?+

Send a short request from your registered email address to our support inbox and the team closes the account for you. Say whether you want the closure to stand for good, as reopening is never a one-click affair. Keep the confirmation message.

Can I change my deposit limit after I set it?+

Yes, you can revisit it whenever you like, and each change is recorded in your account. Choose a figure before a session rather than in the middle of one, since limits exist to sit above your play, not to follow a loss.

Why does the casino want ID before I can play?+

Age checks keep anyone under 18 out, and that is the whole reason. Photographic ID, proof of address and a card image are reviewed in about 8 hours. One account per person, so duplicates are closed on sight.

Can a self-exclusion be lifted before the period ends?+

No. Once chosen, the exclusion runs for the entire period you picked and nobody at the casino shortens it. That firmness is the point: the decision gets made by the calmer version of you, so a later impulse cannot undo it.

Does excluding myself here stop me gambling at other casinos?+

No. An exclusion set inside your account covers Heyroller Casino alone. For wider cover, Australia runs BetStop, the national register from the Australian Government, open to anyone in the country. A 3-month minimum applies, reaching up to lifetime.

Can I set limits from my phone instead of a laptop?+

Yes. The mobile version of the site carries the same account section, so limits and reminders are set on a handset in the same place. Nothing about the figures or the effect changes.